Call us today at 020 3745 0303
Terms and Conditions in use by Orbis Moving Limited
These conditions set out the terms of the contract between Orbis Moving Ltd (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.
Orbis Moving removal offer does not include Customs duties or any other payable state fees. Although our proposed price is fixed, we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation:
Unless agreed in writing we will not:
If any of our staff does this kind of work for you without our written agreements we will not be liable for any loss or damage.
It will be customer’s sole responsibility to:
g)If keys are still not available after 4:30pm we may have to take the vehicle back to our yard and we will endeavour to redeliver your items at the earliest possible day, subject to storage and rebooking fees.
By entering into this contract you warrant that:
The following items are specifically excluded from this contract and if you ask us to move them we do not accept any responsibility for loss or damage.
The moving company reserves to right to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. Special agreement can be made for cargo listed in section 5e on a separate independent contractual basis.
If Customer postpones or cancels this contract, the moving company may charge according to how much notice is given:
Customer is entitled to pay the removal charges by cash, cheque, and bank transfer or debit/credit card. Under no circumstances Customer may withhold any part of the agreed price. An interest rate of 1% per day is charged on all accounts outstanding more than 45 days. The moving company reserves the right not only to terminate this contract if payment is not received before the removal date but also not to carry out any of the services quoted for. Payment for the move and any insurance purchased cannot be held due to an insurance or any other claim.
All payments via credit card will incur an additional 3% charge.
Door to door removal and storage in transit insurance are offered as a supplement to customer’s quotation. The insurance premium is based on percentage of the declared value of the goods to be moved. The moving company shall not be liable for loss or damage resulting from:
re-assembled, regardless of who built it originally, or for self-assembled furniture which is not suitable for transport;
All Insurance claims relating to damaged items will incur a (£250 excess fee) and must be paid by the customer before the insurance claim is valid by the insurance policy.
In cases when Orbis Moving cannot keep to an agreed written time schedule and the delay is within the company’s reasonable control, the moving company will pay the Customer reasonable expenses up to a maximum of GBP 200. If through the Customer’s fault the moving company is unable to deliver the goods, they will be placed into storage into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at Customer’s expense.
The moving company cannot be held liable for damages to premises caused by involuntarily negligence and the company’s’ liability will then be limited to a maximum amount of GBP 200 unless Property Damage Insurance has been arranged. Any damage to premises must be noted on the delivery receipt and confirmed in writing to Orbis Moving within the next consecutive day. The time limit is essential otherwise the moving company will not be liable.
Orbis Moving will not be liable for any loss or damage to any goods unless:
In both cases, time limits are essential to the contract.
On giving 30 days’ notice the moving company is entitled to require from the Customer to move the goods out and take them into his possession and respectively pay all money due to the moving company. If the Customer fails to pay all outstanding debts due, the company has the right to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to the owner. The moving company will withhold all money due by the owner and return the outstanding difference without any interest rate.
Orbis Moving has the legal right to withhold or ultimately dispose of some or all of the goods until the customer has paid all due charges and other payments owed under this contract. These include any charges that the moving company has paid out on customer’s behalf.
Where these are made by third parties (people other than you). In respect of the goods or the service the Customer will be liable to pay and indemnify Orbis Moving against any charges, expenses, damages or penalties claimed against the company unless you can prove that we were negligent.
This contract is subject to the laws of the country in which it was concluded.
Extra Contract conditions that apply to the storage of the goods.
If you send goods to be stored you must provide a forwarding address and notify us in writing if it changes while the cargo is in transit. All correspondence and notices will be considered to have been received by the Customer seven days after posting it to the last forwarding address recorded by us.
In cases when Orbis Moving prepares an inventory list of your goods and sends it to you, it will be accepted as accurate unless you write us within three days of receiving it to notify us of errors or omissions.
Storage charges are payable in advance. All charges must be paid in full before leaving Orbis Moving depot or taken out of storage under our supervision.
The moving company reviews the storage charges periodically. Customers will be given 30 days’ notice of any increases.
If customer’s payments are up to date the moving company will not end this contract except by giving the customer three calendar months’ notice in writing. If customer wishes to terminate the storage contract, the moving company would require at least 10 days’ notice.
Orbis Moving liability ends upon handing over the goods to the owner or his authorized servants.
By ordering Orbis Moving’s service by telephone, e-mail, fax or Orbis Moving’ s website the customer agrees to be bound by Orbis Moving’s terms and conditions.
The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
Orbis Moving Ltd reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.
Copyright © Orbis Moving. All rights reserved
Orbis Moving Ltd t/a Orbis Moving
Registered in England and Wales No. 10272670
Registered office: 39 Wren Place, Gillingham, Dorset, SP8 4WE